Refund policy
Under what conditions may I return a product?
Products must be returned in new condition and in their original packaging.Products cannot be returned if they are incomplete, damaged, soiled, or if they have been worn. For reasons of hygiene, undergarments cannot be returned.
I would like to return a product. What should I do?
To return a product, you must first obtain a return authorization.
Log into your account, display the associated order, and follow this procedure:
- Request a return authorization by selecting the product(s) you want to return. Enter the reason for the return. You may optionally enter your comments.
- Prepare the item(s) being exchanged, in its/their original inner and outer packaging.
When your request has been authorized by A.P.C. customer care, you will receive an e-mail with a prepaid UPS label. The return shipping charges are paid by A.P.C.
You only have to print it and place it on the parcel.
The package can then be dropped off at one of the courier's collection points (see instructions on the prepaid return label).
Please note: Only the first return per order is free of charge. Any additional return requests for the same order will be at the customer's expense. For subsequent returns, you must contact customer care to get the return shipping address and provide the tracking number for your parcel.
What is the time limit for returning a product?
The time limit is 14 business days, counting from the delivery date.
A.P.C. will cover return postage costs for the first return per order only. Regarding returned items, only the purchase price will be refunded.
In accordance with French law (the "loi Châtel"), you are entitled to withdraw your order by returning the merchandise to us within seven days. You will then be refunded for the returned products, as well as for the outward shipping charges. Beyond these 7 days, A.P.C. takes care of the expenses of return; only returned articles will be refunded you in the cost price.
Additionally, article L.121-20-1 of the French consumer code stipulates that "when the right of withdrawal is exercised, the vendor shall refund the customer all amounts paid as soon as possible and in any case within the 30 days following the date when this right was exercised. Past this time, the amount due is, by operation of law, subject to interest at the legally-applicable rate."
Must I use a particular shipper when returning products?
If you request the return within 14 days of receiving the parcel, A.P.C. will cover return postage costs for the first return per order only. Once the request is authorized by A.P.C. customer care, we will send you an e-mail with a prepaid return label that you should affix to the parcel containing your returns.
How long does a refund take?
Once your return package has been received and validated, the refund will be processed on the following days. You will receive an email confirming the refund.
A.P.C. will refund your order, including delivery costs, on the day the return items are received.
How can I tell if A.P.C. has received my parcel?
To determine the status of your return, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.
Why was my return refused?
Your return may be refused for three reasons:
- Return request made too late (over 14 days after receiving your initial order),
- If you return the item after the deadline (more than 14 days after you raise an online return request),
- Item being returned was received in unacceptable condition.
products must be returned in pristine condition and in their original packaging. Products may not be returned if they are incomplete, damaged, soiled, or if they have been worn.
For more information, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.
Can I return a product I bought on the website in an A.P.C. store, or vice versa?
Our stores and our website operate independently, products must be returned to the same entity from which they were bought.