Shipping policy
Delivery terms and methods
A.P.C. delivers to all countries world-wide, except the United States, Canada, Japan and South Korea. When ordering from these countries, we would ask You to log on to their dedicated websites. For the United States and Canada, click here. For Japan, click here. For South Korea, click here.
Your order will be delivered to the address supplied when the order is placed.
Delivery consists of the transfer to the User of the physical possession or control of the Products.
Depending on the country of delivery, A.P.C. offers three delivery methods:
- Collection point delivery – Chrono Relais: within one to six (1-6) working days for France, the European Union, Switzerland and Norway, except in exceptional circumstances,
- Home Delivery – Standard: within one to six (1-6) working days for France, the European Union, Switzerland, Norway, Iceland, Reunion, Lichtenstein, Jersey and Guernsey, except in exceptional circumstances,
- Home Delivery – Express: within one to six (1-6) working days, for all countries where A.P.C. delivers, except in exceptional circumstances.
When the Customer's order consists solely of Online Product(s) (hereinafter referred to as an "Online Order"): the Customer is responsible for choosing the delivery method when placing the order.
However, if one or more Online Products are unavailable and the Customer has been offered one or more Store Products:
- When an order consists solely of Store Product(s) (hereinafter a "Store Order"), delivery will be made via one of the two available methods – Standard Home Delivery or Express Home Delivery – except in exceptional circumstances;
- When the order consists of both Online Products and Store Products (hereinafter a "Mixed Order"), two distinct order numbers will be sent to the Customer, the order will be delivered in separate packages, and the Customer will be able to choose the delivery method for both of these from those available on the site. Store Products will be shipped in separate packages within a maximum of five (5) business days.
An order placed on a Saturday, Sunday or public holiday will be confirmed and processed on the next working day thereafter.
Delivery costs are fixed and are invoiced to the Customer at the rate in effect on the day the order is placed:
For Online Orders and Store Orders, delivery costs correspond to the current rate of the delivery method chosen by the Customer, which is specified when the Customer places the order:
For Mixed Orders, delivery costs correspond to the current rate of the delivery method chosen by the Customer for the Online Products only, which is specified when the Customer places the order:
Delivery costs are free for one or more delivery methods (depending on the delivery country) for orders equal to or over five hundred (500) euros / pounds sterling inc. VAT or one thousand seven hundred sixteen (1716) Danish krone. In the case of Mixed Orders, delivery is free if the total amount for the Online Products and the Store Products is equal to or over five hundred (500) euros including tax, except for Switzerland (191 €).
You will be notified of the indicative date of delivery of your order on the site under "order summary". Although the delivery times provided are merely indicative, A.P.C. undertakes to do its best to deliver the Products ordered by the Customer within these time-frames.
Your signature will be requested on delivery (except in the event of a specific situation, such as the measures taken with the health crisis linked to COVID-19).
If you are not present, a delivery note will be put in your letter box, which will enable you to collect your package from the courier. Packages are held for collection for seven (7) calendar days.
Where a parcel is not received within the stated time, the matter is investigated with the carrier; this may require up to twenty-one (21) working days.
Where the order is not received within the time specified above, for any reason other than force majeure or the actions of the User, any sale may be cancelled at the Customer’s written request, in accordance with Articles L216-6 and L216-7 of the French Consumer Code (Code de la consommation). All amounts paid by the User will then be refunded to him/her no later than fourteen (14) days following the date of termination of the contract, save for any compensation or deduction.
On receipt of his/her order, the User shall check the compliance of the Products received in performance of that order. Any anomaly affecting the delivery (namely: missing or damaged Products, damaged parcels) must first, without fail, be noted on the delivery slip in the form of handwritten, signed reservations to the carrier. Following this, any anomaly must be reported as soon as possible after receipt of the Products to the A.P.C. customer care team:
- By letter via ordinary post to A.P.C., Service clients web, 39 rue Madame, 75006 Paris, France;
- By e-mail by clicking here;
- By telephone on +33 (0)1 53 63 43 79 from Monday to Thursday 9:30 am to 12:30 pm and 2 pm to 6 pm and Friday 9:30 am to 12:30 pm and 2 pm to 4:30 pm.
A.P.C. reserves the right to ask the Customer to return non-conforming or damaged Product(s).
In the event of abnormal or unreasonable returns, A.P.C. may refuse to honour any future order.